Frequently Asked Questions 

Q.1. Where is my order?
In order to track that status of your order, please go to Track Your Order.

Q.2. When I track my order it says “Tracking doesn’t exist”. 
If you recently got your tracking number, please allow 24 hours to reflect and update your status on the database. If you still cannot track your order, please send email at sales@rcjrsupply.com.  

Q.3. How many days before I received my order
Delivery time varies per country and depending on the shipping option you selected during check out. For your reference below is the estimated delivery time via Standard Shipping:

US Customers: 3~4 weeks
Other Countries: 3~ 6 weeks

Q.4. Is there any custom clearance fee I need to pay?
Custom taxes and duties depend on your country. Please check with your local custom office for more details.

Q.5. Who will pay for the custom clearance?
Buyer will shoulder the custom taxes and duties, if there’s any.

Q.6. Do you deliver products internationally?
Yes, we deliver our orders to different countries. However, there are cases where some of the countries are out of shipping zone. If that’s the case, please always get in touch with us at sales@rcjrsupply.com to confirm. 

Q.7. I've placed an order with multiple items; can I combine them into one package?
Since we have different warehouse for order distribution, each item is subject to availability. Sometimes we don’t have the products available in one warehouse so the items may be shipped from another warehouse location. If that happens, we will keep you posted for a different tracking number.

Q.8. I've put a wrong shipping address and/or picked a wrong product type, can I change it? 
Please email us immediately at sales@rcjrsupply.com indicating your Order Number so we can assist you quickly. We will check your order in our system and if it still hasn’t been processed yet, we can still make changes.

Please take note of the following:

Incorrect shipping address: It is a must that you contact us immediately. We process and ship each order almost instantly, so if your order/s happens to be dispatched already, we won’t be able to grant your request.

Incorrect size/color/model: Given that the item is already in transit, we can't make any update on your order. Once you receive the product, please send us an email at sales@rcjrsupply.com stating that you have received it. We will let you ship it back to us so we can exchange it for the correct item that you want. Please note that buyer will be shouldering the return shipping fee. For more details about return, please visit our Return Policy.

If you have additional questions, please don't hesitate to email us:

Sales related: sales@rcjrsupply.com
Billing related: billing@rcjrsupply.com
Privacy related: privacy@rcjrsupply.com
Other Inquiries: enquiries@rcjrsupply.com